Lesson #1- Financial Coordinator Role & Defining Production

• Understand the key responsibilities of the Financial Coordinator and how to collaborate effectively with the Treatment Coordinator.
• Analyze gross production vs. net production and identify common distortions.
• Recognize factors that impact production figures and how to interpret them accurately.
• Explain basic concepts of engineering production to support practice growth.

Lesson #2- Defining Adjustments, Collections, & Accounts Receivable

• Identify different types of adjustments and recognize distortions that may affect financial reporting.
• Review collections definition and distortions to this that may occur within software
• Assess the overall health of accounts receivable, including small balance accounts, zero balance accounts, and credit balance maintenance.

Lesson #3- Calculations, Goals, & Practice Metrics

• Define key orthodontic financial ratios and benchmark goals.
• Calculate orthodontic ratios using sample data and correct for distortions.
• Determine patient and insurance delinquency and establish appropriate goals.
• Identify optimal timing for measuring practice metrics and making comparisons.

Lesson #4- Financial Office Policies

• Discuss recommended components and common pitfalls in financial contracts.
• Determine best practices for auto-payments and appropriate due dates.
• Identify effective policies to encourage timely payments such as statements and late fees.
• Explain flex contracts, dual responsible party contracts, and their implications.
• Strategize insurance verification processes and understand the role of the patient history form in financial arrangements.

Lesson #5- Financial Arranging Theories and Philosophies

• Discuss financial risk management strategies used in other industries and apply them to orthodontic practices.
• Illustrate financial arrangement philosophies and tracking tools to balance sales and cash flow.
• Review frequently asked questions surrounding financial arrangements and their goals.
• Perform calculations to create mutually beneficial (‘win-win’) financial arrangements for new patients.

Lesson #6- Patient Delinquency & Collection Activity – Part 1

• Calculate patient delinquency accurately and identify potential distortions.
• Organize delinquency workload based on account age and time investment required.
• Understand federal guidelines that govern collection activity.
• Review timing and intervals for various collection activity methods.

Lesson #7- Patient Delinquency & Collection Activity – Part 2

• Identify key components of effective collection calls and scripts.
• Explain the tone, purpose, and structure of collection letters.
• Integrate various collection tools to resolve delinquency efficiently.

Lesson #8- Hot Button Patient Receivables Issues

• Develop strategies for renegotiating past-due accounts.
• Explain options available when all collection avenues have been exhausted.
• Discuss protocols for transfers, discontinued treatment, ledger adjustments, and required correspondence.
• Define policies for managing patients with poor appointment cooperation and keeping financial discussions separate.

Lesson #9- Intro to Insurance Receivables

• Review policies such as accepting assignment, participation in insurance plans, and handling secondary insurance.
• Identify advantages and disadvantages of various insurance filing strategies.
• Set up insurance ledgers properly to trigger delinquency alerts.

Lesson #10- Insurance Receivables Part 2 – Accounting of Insurance

• Calculate insurance delinquency accurately and correct for distortions.
• Organize the insurance delinquency workload efficiently.
• Discuss required maintenance for insurance ledgers to ensure accuracy in insurance receivables.