Job Post Text/Description | Financial/Insurance Coordinator for Orthodontic Practice assists patients with insurance benefits and communicates with insurance companies regarding claims. Consistently works with patients to resolve financial challenges and maintains a healthy aging accounts receivable.
*Pre-employment Drug Screening Required
Qualifications
Two years experience with Insurance billing and verification required
Essential Duties
· Study insurance plans used most frequently with patients to understand the various nuances to communicate more effectively
· Document basic insurance information in the patient’s file for quick reference
· Process and submit insurance claims daily
· Monitor and follow-up on outstanding claims
· Make collection calls
· Solidify the financial agreement with the patient, such as payment amount and schedule
· Follow through with correspondence regarding collection when unable to contact the patient on the telephone
· Send information as requested by insurance companies such as x-rays, charting, narratives, and other documentation for processing the claim when applicable
· Provide insurance predetermination documentation to patients, contacts the patient to make financial arrangements, and schedules treatment
· Correspond with insurance companies to resolve payment delays, requests for additional information, or to discuss denied treatment coverage
· Handle all inquiries concerning insurance daily
Knowledge/Skills/Abilities
· Knowledge of English composition, grammar, spelling, and punctuation
· Skilled in the use of standard office equipment, including telephones, calculators, copiers, fax, computers, and computer software (MS Excel, Word, Practice Management software)
· Ability to maintain composure and professionalism when exposed to stressful situations
· Ability to accept constructive criticism
· Increases knowledge and skills through self-study and by attending courses and seminars
· Has dependable job attendance and can be relied on the follow through with assigned tasks
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