What Does a Phones Team Member Do in an Orthodontic Office?

What Does a Phones Team Member Do in an Orthodontic Office?

Your phone system drives new patient growth, but many practices lose opportunities before a visit ever gets scheduled. Research shows 30–35% of dental and orthodontic calls go unanswered, and up to 75% of callers never try again. Even when teams answer, average phone conversion often sits around 35–40%. Every missed or mishandled call equals lost [...] Read more>>>

What Does a Sterilization and Records Technician Do in an Orthodontic Practice?

The role of a sterilization and records technician in orthodontics is becoming essential in today’s orthodontic practices. As patient volume increases and expectations around OSHA requirements and CDC infection control guidance grow stricter, practices need clear ownership of sterilization and documentation. This role helps protect patients, support teams, and reduce operational risk while allowing clinical [...] Read more>>>

What Does a Digital Lab Coordinator Do in an Orthodontic Practice?

Modern orthodontic practices continue to adopt digital workflows, including intraoral scanning, 3D printing, and in-house appliance fabrication. As these systems expand, the digital lab coordinator orthodontics role helps practices streamline production, reduce reliance on outside labs, and keep turnaround times consistently fast. With someone focused on managing digital files and supporting appliance accuracy, teams gain [...] Read more>>>

What Does an Orthodontic Office Manager Do?

Every successful orthodontic practice relies on an orthodontic office manager to keep operations running smoothly. They serve as the organizational core, coordinating people, processes, and patient care to keep the entire team operating efficiently. Much of their work happens behind the scenes, but their impact touches every part of the practice. The office manager helps [...] Read more>>>

How to Evaluate and Improve Orthodontic Assistant Training in Your Practice

Running an orthodontic practice comes with many challenges, and one that often gets overlooked is staff training. Inconsistent instruction, unclear expectations, and high turnover can disrupt patient care and create stress for the whole team. A solid orthodontic assistant training program is more than a checklist, it’s essential for building confident, capable staff, maintaining patient [...] Read more>>>

What Does an Orthodontic Insurance Coordinator Do?

Figuring out the complexities of insurance coverage can be a daunting prospect, and that’s where a skilled Orthodontic Insurance Coordinator steps in to help. An insurance coordinator does everything from walking patients through their insurance benefits and helping them over financial hurdles, to communicating with insurance companies when it comes to filing claims. Key Responsibilities […]

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What Does an Orthodontic Treatment Coordinator Do?

When you think of orthodontics, you probably picture braces, clear aligners, and visits to the orthodontist’s chair. But behind the scenes, there's a key person helping make the entire experience smooth, stress-free, and even enjoyable: the Orthodontic Treatment Coordinator. So, what exactly does a treatment coordinator do—and why are they such an important part of [...] Read more>>>

Prepare for Summer Busy Season in Your Orthodontic Practice

Busy season is approaching for orthodontic practices, bringing more patients, packed schedules, and added administrative demands. Now is the time to prepare your team and your office to ensure everything runs smoothly and your patients continue receiving the best care. When is the Busy Season for Orthodontic Offices? The busiest season for most orthodontic offices [...] Read more>>>

What Does an Orthodontic Assistant Do?

A Look Behind the Scenes at an Integral Part of an Orthodontic Practice: Orthodontic Assistants When you think of getting braces or clear aligners, your first thought might be the orthodontist — the specialist who helps straighten your teeth. But every orthodontist office has several departments, each specializing in a different function. All these team [...] Read more>>>

Reduce Turnover and Boost Your Bottom Line: The Importance of Orthodontic Employee Training

We’ve heard the saying “you have to spend money to make money,” but spending money on training your orthodontic team is also key to saving money and reducing patient loss. Quality employee training might sound like a lot of expensive, hands-on time, but a reliable, online training option lets your team members learn at their [...] Read more>>>