The topics listed below are covered in the the Academy of Customer Service.
1. The Big Picture
– Pulling back to see how great customer service is created and why it is so critical to our business.
2. Evolving Expectations
– Knowing the changes in culture that have impacted the expectation on customer service.
– Identifying the areas we can consistently make a positive experience and developing actionable ways to deliver.
4. Staying Fresh
– Planning for future growth, trends, and a new generation of customers.