Customer Service – Course Outline

Customer Service – Course Outline

The topics listed below are covered in the the Academy of Customer Service.

1. The Big Picture

– Pulling back to see how great customer service is created and why it is so critical to our business.

2. Evolving Expectations

– Knowing the changes in culture that have impacted the expectation on customer service.

3. Delivery

– Identifying the areas we can consistently make a positive experience and developing actionable ways to deliver.

4. Staying Fresh

– Planning for future growth, trends, and a new generation of customers.